Refund Policy
Effective Date: August 2026
Refund Policy
At KOMO LUX, customer satisfaction is our priority. Our refund policy is designed to be fair while allowing us to reserve professional chauffeurs and luxury vehicles for every booking.
Cancellation Before Service
Airport transfers canceled at least 24 hours before pickup receive a full refund.
Hourly reservations canceled at least 48 hours before pickup receive a full refund.
Late Cancellations
Reservations canceled after the above timeframes may be charged up to 100% of the reservation amount, depending on the service reserved.
No-Shows
If a passenger fails to appear at the scheduled pickup location without prior notice, the reservation will be considered a No-Show, and no refund will be issued.
Flight Delays
For airport pickups, we monitor flight status whenever flight information is provided. We will make reasonable efforts to accommodate delays whenever possible.
Service Issues
If you believe your service did not meet our standards, please contact us within 7 days of your trip. We review every request individually and will work toward a fair resolution.
Refund Processing
Approved refunds are issued to the original payment method. Processing times vary by financial institution and may take 5–10 business days.
Contact
Email: booking@komolux.com
Phone: +1 (858) 878-9930